Taylor Gwinn

WORK HISTORY

EDUCATION

ABOUT TAYLOR GWINN

Revenue-focused Customer Success professional with 4½ years of experience driving growth through expansion, upgrades, and renewals in SaaS environments. I manage full-cycle customer success from onboarding and adoption to value realization and long-term retention. Experience scaling SMB portfolios and partnering strategically with Mid-Market and Enterprise customers. I focus on aligning product outcomes to business goals, uncovering expansion opportunities, and building trusted, long-term partnerships.Beyond revenue growth, I have experience driving operational excellence through process improvement and AI implementation, increasing efficiency and enabling stronger customer engagement. I’ve built and deployed customer-wide playbooks to improve product utilization, standardize best practices, and accelerate time-to-value, creating scalable impact for both customers and the business.Consultative by approach, I serve as a strategic partner and industry expert to my customers. Internally, I collaborate cross-functionally with Sales, Product, Engineering, and Finance to create a full-circle feedback loop, ensuring alignment, continuous improvement, and an exceptional end-to-end customer experience.