Taylor Gwinn
Customer Success Manager @ Hiya
- Role
- Customer Success Manager at Hiya Inc.
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Taylor Gwinn
Revenue-focused Customer Success professional with 4½ years of experience driving growth through expansion, upgrades, and renewals in SaaS environments. I manage full-cycle customer success from onboarding and adoption to value realization and long-term retention. Experience scaling SMB portfolios and partnering strategically with Mid-Market and Enterprise customers. I focus on aligning product outcomes to business goals, uncovering expansion opportunities, and building trusted, long-term partnerships.Beyond revenue growth, I have experience driving operational excellence through process improvement and AI implementation, increasing efficiency and enabling stronger customer engagement. I’ve built and deployed customer-wide playbooks to improve product utilization, standardize best practices, and accelerate time-to-value, creating scalable impact for both customers and the business.Consultative by approach, I serve as a strategic partner and industry expert to my customers. Internally, I collaborate cross-functionally with Sales, Product, Engineering, and Finance to create a full-circle feedback loop, ensuring alignment, continuous improvement, and an exceptional end-to-end customer experience.
Experience
Customer Success Manager
Oct 2025 — Present · Seattle, WA, US
Education
Albers School of Business and Economics at Seattle University
Bachelor of Business Administration - BBA , Finance, General
2016 — 2021
Seattle University
Bachelor of Arts - BA, Spanish Language and Literature
2016 — 2021
Cornell University
Certificate, Digital Marketing
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