Taylor Morgan
Director, Customer Support Engineering @Alteryx
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WORK HISTORY
Director, Customer Support Engineering @Alteryx
Staffed global follow-the-sun team of 50+ engineers and managers.Responsible for enterprise-grade service delivery across all products, both on-premise and cloud-hosted.Lead efforts to scale by completing vendor selection and onboarding for global delivery partners.Interim operational director for Technical Account Management.Implemented proactive support program utilizing SupportLogic.Implemented service standards in line with TSIA best practices.Lead a Service Delivery team that achieved 100% SLA for critical issues and 95% CSAT.
EDUCATION
Front Range Community College Larimer Campus
Associate of Arts - AA, Associate of Arts
ABOUT TAYLOR MORGAN
I\'m skilled in recruiting and building reliable, dedicated, and happy service teams with longevity. I’m a passionate and experienced services leader who cares deeply about customer and employee experience. I have 12+ years’ experience managing the operations of service teams and 19 years in the technical support industry.
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