Taylor Laing
Software Engineer II @ 1-800 Contacts | Serverless Architecture, Application Development
- Role
- Software Engineer Ii at 1-800 Contacts
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Taylor Laing
Currently working as a Software Engineer at 1-800 Contacts, focusing on developing the new compliance agent application for processing incoming prescriptions and clinic data. Work has included building the frontend application (Vue3+Typescript), structuring the backend (GraphQL + C#), and developing AWS Lambda functions (Typescript CDK + C# Functions) that orchestrate data manipulation and work-item processing. I currently act as the team\'s CI Coach, leading out continuous improvement initiatives, maintaining our Jira tickets/epics, and facilitating team discussions such as daily stand-ups and retros.
Experience
Software Engineer Ii
Sep 2022 — Present · Draper, UT, US
Designed and implemented the new Queue Service using AWS Step Functions to manage complex multi-system needs, such as time-based re-queuing, Finesse email integration, and dynamic item querying • Added recursive DynamoDB querying functionality to efficiently update records with pointers to support merging objects without losing visibility to an object’s history • Modified OpenSearch clusters to enable phonetic search, layered sorting, and dynamic searching (multi-match) • Refactored call center application using a Vue3 (Typescript) frontend and GraphQL (C#) backend • Implemented click-stream events within agent UI to give business insight into agent actions, allowing managers to identify shortcomings in training or UI capabilities • Created API library to generate GraphQL scripts for querying and mutating data as an agent transcribes images • Implemented document manipulation tool to prevent agents from downloading sensitive client prescription data • Act as the team’s CI Coach, leading meetings, maintaining tickets/epics, and facilitating improvement initiatives
Education
Utah State University - Jon M. Huntsman School of Business
Bachelor's degree, Data Analytics & Information Systems
Weber State University
Associate of Science - AS, Management Information Systems, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.