Taylor Krischke
- Role
- Sr Director - Americas (Customer Support and Operations) at Mirantis
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Taylor Krischke
Customer experience, sales, leadership, talent development, global account management…
Experience
Sr Director - Americas (Customer Support and Operations)
Feb 2019 — Present
Management of Mirantis frontline support, services, and operations for the Americas - Build, manage, maintain multiple front line teams (MCP/Openstack, Containers/Docker Enterprise)- CSMs, TAM\'s, Support Engineers (L0, L1, L2), Lead Engineers, SRE\'s, PM\'s - Lead overall strategy, daily operations, HR, P&L, Renewals - Deliver outstanding customer service and break/fix to our clients - Work cross functionally with Sales, Services, Finance, C-Level, and Clients daily - Experience growing support structure and account base from $50m to $100m+- Local site leadership for the ATX office (Real Estate and IT ) 100+ FTE\'s Previous Positions; Director of Customer Support
Education
Texas Christian University
BA, Political Science
1995 — 2000
Skills
- Virtualization
- Lead Generation
- Contract Negotiation
- Customer Relationship Management (Crm)
- Microsoft Office
- Leadership
- Direct Sales
- Strategic Planning
- Team Leadership
- Solution Selling
- Project Management
- Salesforce.com
- Sales
- Sales Process
- Plannning
- Storage Solutions
- Unified Communications
- Cloud Computing
- Data Center
- Management
- Key Account Management
- Sales Operations
- Account Management
- Saas
- Crm
- Partner Management
- Business Development
- Software as a Service (Saas)
- Product Marketing
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