Taylor Koppert

About Taylor Koppert

Lead Customer Service Specialist supporting National Emergency Response operations with expertise in hazardous materials coordination, environmental compliance, and escalation management. RCRA and DOT certified, with strong experience driving continuous improvement across operations, billing, sales, and customer support. Highly skilled in SAP and Salesforce, leveraging data to streamline workflows, improve visibility, and support time-critical response efforts. Known for managing complex initiatives and collaborating across teams in fast-paced environments.

Experience

1. Lead Customer Service Specialist, National Emergency Response Support - Hazardous Waste

   Republic Services

   Nov 2025 — Present · US

   Served as a primary escalation point for National Emergency Response activities, applying advanced knowledge of RCRA hazardous waste regulations, DOT shipping requirements, and chemical hazard classification- Owned high-priority escalations by analyzing complex technical documents, environmental data, spill reporting, and regulatory guidance to drive timely, compliant resolution- Led coordination of emergency logistics and supported incident command efforts, partnering with internal teams, responders, and external agencies during critical events- Maintained oversight of incident documentation, waste tracking, and digital reporting systems to ensure accuracy, compliance, and executive visibility- Provided clear, decisive communication to customers, operations, and leadership during high-stress, time-sensitive situations- Managed competing priorities and rapidly evolving scenarios, making informed decisions to resolve escalations and support uninterrupted emergency response operations

Education

• Ohio Dominican University

  Bachelor's Degree, Graphic Design

  2013 — 2015

Skills

• Adobe Creative Suite
• Customer Service
• Brochures
• Vinyl Banners
• Magazine Layout Design
• Photoshop
• Research
• Flyers
• Editing
• Windows
• Powerpoint
• Microsoft Excel
• Typography
• Visual Communication
• Magazine Design
• Time Management
• Layout
• Corporate Branding
• Branding
• Advertising
• Adobe Acrobat
• Networking
• Social Networking
• Blogging
• Vector Illustration
• Indesign
• Illustrator
• Business Cards
• Posters
• Mac
• Outlook
• Social Media
• Microsoft Office
• Microsoft Word
• Wacom Tablet
• Team Leadership
• Logo Design
• Graphic Design
• Photography