Jennifer Taylor

About Jennifer Taylor

With over 18 years of experience leading client success, strategic sales, and enterprise account management, I operate at the intersection of executive partnership, customer engagement, and business growth. My career has been shaped by building trusted relationships, aligning solutions to client priorities, and delivering measurable, long-term results.As a Strategic Account Manager at Dodge Construction Network, I partner with C-suite and senior leaders to leverage data, forecasting, and market intelligence to accelerate revenue, optimize sales strategies, and navigate changing market conditions. My work centers on deeply understanding each client’s business objectives and translating insights into actionable strategies that drive growth, retention, and competitive advantage.Previously, I led high-performing teams at Paycor, Connxus, and ConstructConnect, where I consistently improved client outcomes, strengthened retention, and scaled programs designed to increase adoption and long-term value. This was often during periods of organizational change, mergers, and system transformation.Career highlights include- Driving an $8.8M retention win through proactive intervention and strategic program design- Leading multi-unit customer success teams to a 12% increase in first-year retention- Launching data-backed churn risk models and adoption initiatives- Guiding teams through mergers, platform migrations, and cultural transformationI bring a consultative, people-first approach to leadership grounded in trust, clarity, and accountability. Whether partnering with mid-market or enterprise clients, or mentoring future leaders, I am passionate about delivering value, strengthening relationships, and supporting sustainable growth.

Experience

1. Director of Business Development & Strategic Account Management

   Dodge Construction Network

   Feb 2021 — Present · KY, US

   Supports client growth initiatives by delivering data-driven insights that inform strategic decision-making. Partners closely with client stakeholders to strengthen planning, improve execution, and align insights with business priorities. Leverages Dodge Construction Network’s data and analytics solutions to cultivate trusted relationships, uncover opportunities, and support successful outcomes across client organizations.

Education

• Maranatha Baptist University

  Bachelor's degree, Interdisciplinary Studies

  2021

• Maranatha Baptist University

  Bachelor's degree, Multi/Interdisciplinary Studies

• Maranatha Baptist University

  Master's degree, Counseling

  2023

• Live Oaks Vocational School

  Administrative Support Technology

  2001 — 2001

Skills

• Microsoft Word
• Team Leadership
• Data Analysis
• Sales Operations
• Customer Retention
• Achieve Global Certified
• Customer Service
• Analytics
• Program Management
• Leadership
• Marketing Strategy
• Crm
• Microsoft Excel
• Direct Sales
• Customer Support
• Forecasting
• Cold Calling
• B2b
• Marketing
• Account Management
• Microsoft Office
• Sales
• Call Centers
• Business Development
• Salesforce.com
• Strategy
• Customer Satisfaction
• Training
• New Business Development
• Team Building
• Management
• Sales Management
• Strategic Planning
• Contract Negotiation
• Selling
• Sales Process