Taylor Wells
Program Success Manager & Coach @Merit America
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WORK HISTORY
Program Success Manager & Coach @Merit America
Coach and co-create a new program track exceeding all OKRs, including 62% retention (2% above goal), 72% completion rate, and 94% “Strongly Agree” that they recommend this program (13% above goal).• Pilot the implementation of new internal software; collaborate with program and product teams to provide feedback for improvement, train users, and create training videos for the company-wide rollout.• Create and share a data dashboard in Notion for managing cohorts; with key goals, timelines, metrics, resources, and notes to ensure the new track launch was successful with data-driven feedback.• Collaborate with cross-functional teams including Admissions, Operations, and Product to advocate for learner success, identify areas for process improvement, and implement effective solutions.• Proposed, created, and delivered Financial Wellness Seminars for both staff and learners to increase financial wellness and understanding, eliminating barriers to understanding.
EDUCATION
The Wharton School
Bachelor of Science in Economics, Multinational Management
University of Pennsylvania
Penn-In-Florence, Italian Language and History
ABOUT TAYLOR WELLS
I\'m a results-driven global impact team builder with a career reflecting more than 10 years of proven, revenue-generating success, through strategic, customer-centric, cross-functional leadership with professional experience in Latin America, Europe, the United States, and Asia. I am a multilingual graduate of The Wharton School with experience leading international teams to produce results-driven sales and marketing campaigns for a range of clients-from small organizations to hypergrowth tech and Fortune 500 companies. I especially enjoy being a part of diverse teams that make a global impact. I\'ve had the opportunity to contribute to a variety of organizations through: • Facilitate the rollout of a national business training program with the Small Business Administration (SBA) • Own & produce 5-6 figure monthly online course & community launches for various clients • Manage students in monthly online courses & membership communities • Create & manage marketing campaigns including content creation for blogs, email lists, social media, and websites • Host & manage online Mastermind Group to connect entrepreneurs & create new enterprises • Develop business marketing strategy, coaching, and support to various entrepreneurs and organizations • Manage in-house marketing teams + agencies to scale online courses from 3 to 6 figures in MRR • Lead a cross-functional team through multiple 6-figure product launches for a personal development company in Malaysia • Support marketing campaigns for the LA chapter of the Virtual Reality/ AR Association • Train Google\'s sales partners in Brazil • Present a competitive analysis to marketing executives at The Venetian • Present sales decks for potential clients at NBCU in Madrid • Communicate a global rebrand for international offices at E! • Oversee team, budget, and plan for events at a tech start-up • Facilitate leadership workshops for Wharton MBA students Learn more about me at https://taylordmills.com.
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