Taylor Delcolle
Guest Experience Event Manager @Lincoln Center for the Performing Arts
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WORK HISTORY
Guest Experience Event Manager @Lincoln Center for the Performing Arts
Advance events and performances, coordinating with constituents and rental clients to ascertain all information related to guest experience and front of house, ensuring event staff are appropriately scheduledManage front of house activities for events and performances taking place in Lincoln Center-managed venues, including concert halls and outdoor public areas, acting as sole representative for Lincoln Center to manage on site guest communications, ticketing, entry and exit, ensuring a smooth and safe experience for allAddress any guest concerns or issues, with a focus on guest care, coordinating with appropriate staff as needed to resolveConduct pre-event walk throughs to ensure all setups are complete, performance spaces are presentable and request any general maintenance as requiredMonitor guest queues and quality of service at all public touchpoints, including box office, concessions and coat checkPrepare nightly Performance Report post-event and report any incidents in a detailed and timely mannerEnsure appropriate staff have required event details to prepare for the next day’s eventOversee approximately 100 union and non-union staff, including Guest Experience Representatives, ushers, ticket takers and restroom attendants, creating and conducting pre-show briefings, delegating posts and ensuring all are upholding LCPA policies and procedures as outlined per eventWork with fellow Guest Experience staff to ensure appropriate staffing is requested and confirmed based on event needs, effectively communicating changes as neededUphold our commitment to guest care, based on current guest service trainings, by continually motivating staff, focusing on specific aspects of service each nightAddress any staff issues, resolving to the best of your ability in real time, or reporting to management as neededMaintain proficiency and knowledge of emergency evacuation plans, accessibility, and guest care as they relate to events, patrons and staff
EDUCATION
Arizona State University
Bachelor of Science - BS, Sociology
North Branford High School
High School Diploma
Arizona State University
Minor, Film and Media Studies
Arizona State University
Master of Legal Studies, Conflict Resolution
Arizona State University
Master of Arts - MA, Communication, General
Arizona State University
Bachelor of Science (BS), Communication, General
ABOUT TAYLOR DELCOLLE
Experienced Manager with a demonstrated history of working in the entertainment industry. Skilled in Business Writing, Operations Management, Entrepreneurship, Communication, and Organizational Leadership. Strong professional with a Master of Arts - MA focused in Communication, General from Arizona State University.
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