Taylor A.
Director of Operations @Pool House New York
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WORK HISTORY
Director of Operations @Pool House New York
Los Angeles, CA, US
Built and led a team of 7 to handle high-volume fulfillment, overseeing 150+ daily orders (200+ on release days) with a focus on precision and efficiency.Streamlined workflows by introducing automation, minimizing manual tasks and errors, and reducing processing times.Leveraged Shopify and integrated apps, including Gorgias CRM, to optimize e-commerce operations, boost productivity, and enhance customer service.Oversaw Customer Service, Fulfillment, and Inventory departments, managing seamless order fulfillment, conducting inventory audits, and maintaining a product portfolio of 20+ SKUs with multiple variants.Collaborated with LA-based vendors to manage inventory flow, secure finishings, and uphold production timelines, ensuring strong stock control and high customer satisfaction.Supported brand protection and legal compliance by managing trademark filings, handling specimen retrieval, and drafting NDAs to safeguard confidential information and intellectual property.
EDUCATION
University of San Francisco
Bachelor of Business Administration - BBA, Business Administration and Management, General
Southwestern Law School
Doctor of Law - JD, Arts, Entertainment, and Media Management
SKILLS
ABOUT TAYLOR A.
Graduate of Southwestern Law School\'s SCALE-Accelerated J.D. program & admitted to the CA State Bar.
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