Taylor Hood

Experience

1. Learner Success Advocate

   Ziplines Education

   Jul 2025 — Present

   Administer the LMS for 10–12 week cohorts, including enrollments, access provisioning, gradebook setup, data hygiene, and troubleshooting to ensure every learner could start on day one.• Build and maintain cohort progress dashboards; tracked logins, assignment completion, and attendance; published weekly engagement/completion reports and HubSpot dashboards.• Implement early-warning workflows to identify at-risk learners and led proactive outreach via Slack, email, and 1:1 check-ins to keep learners on track.• Serve as the primary point of contact for a portfolio of learners, triaging issues, unblocking technical hurdles, and closing the loop with clear communication and follow-through.• Moderate live Zoom sessions (setup, recording, chat/Q&A, breakout logistics) and partnered with facilitators to align sessions to learning objectives and increase participation.• Lead cohort communications in Slack, including announcements, automated reminders, resource hubs, and DM support; monitored response patterns to optimize timing and messaging.• Manage learner records and grades throughout the program, ensuring accurate documentation, timely feedback, and secure handling of sensitive data.• Collect and synthesize voice-of-learner feedback; collaborated with facilitators and program ops to refine content, improve session flow, and enhance overall learner experience.• Drove Customer Success outcomes across cohorts: built adoption playbooks and HubSpot health-score tracking.

Education

• Boston University

  Master of Arts - MA, Art Education - Arts Education Leader

  2018 — 2020

• Abilene Christian University

  Bachelor of Fine Arts (BFA), Graphic Design/Fine Art

  2008 — 2012