Taylor Z.
Services Operations Manager @Landytech
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WORK HISTORY
Services Operations Manager @Landytech
London, GB
Oversee daily and strategic operational management for the services group (client success, implementation, product specialists and customer support)- CRM management and existing client pipeline tracking- Build and monitor dashboards for KPI reporting (including ARR and churn analysis)- Provide strategy and commercial guidance relating to development and implementation of group OKRs- Lead cross-functional improvement and process standardisation initiatives- Collaborate closely with finance and product teams to align group priorities and establish cross-departmental relationships
EDUCATION
USP - Universidade de São Paulo
Exchange Program
Université Paris-Sorbonne
Erasmus Exchange
The University of Edinburgh
Master of Arts - MA (Hons), French and Portuguese
ABOUT TAYLOR Z.
Project management and customer operations professional with experience in the marketing, legal and financial technology industries. Skilled in managing day-to-day customer operations as well as leading varied customer strategy and experience initiatives based on company objectives. Solving problems and streamlining operations one Visio board at a time.
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