Taylor Walker
Senior Client Solutions SpecialistPublic Relations BAEntrepreneurship MBA
- Role
- Senior Solutions Specialist at Gucci
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Taylor Walker
As a customer/subscriber experience professional, I enjoy working in thrilling work environments that help build my professional character. I have a passion for fostering creative solutions for my team and consumers. Being a team player is one element of success that I take pride in and will stress the importance of among my team.
Experience
Senior Solutions Specialist
Apr 2022 — Present · Jersey City, NJ, US
Collaborate with department management to innovate blueprint for global daily team functions/routines.Troubleshoot client concerns regarding investment in products purchased that require repair maintenance. Build rapport with front office management to assist sales department with client after sales inquiries.Adhere to PCI compliance and process transactional resolutions for ECOMM clientele. Track KPIs and maintain steady workflow for the quarter in order to assist in providing metric for global leadership.Negotiate fair pricing on repairs with vendors and clients. Streamline client journey through the “Aftersales” process and remain single POC while conducting ticket management.Maintain current product knowledge as well as remaining updated on current internal systems that allow specialist to conduct daily task.Conduct competitor analysis with regards to repair processes and policies. Host specific department morning meetings to update and train first contact team for client request and proper documentation. Mentor new hires with their onboarding process and solutions representative journeys.
Education
William Paterson University of New Jersey
Bachelor of Arts (B.A.), Public Relations
Beauty Everlasting
Permanent Cosmetics/Makeup and Tattooing
2019 — 2022
William Paterson University of New Jersey
Master of Business Administration - MBA, Entrepreneurship/Entrepreneurial Studies
Skills
- Event Planning
- Negotiation
- Retail
- Powerpoint
- Leadership
- Marketing
- Social Media
- Management
- Team Building
- Microsoft Word
- Team Leadership
- Strategic Planning
- Teamwork
- Project Management
- Customer Service
- Sales
- Public Speaking
- Time Management
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