Taylor W.

About Taylor W.

Dedicated, proactive, and result-oriented professional with a strong background in diverse business operations, including biotech, agricultural sales, medical sales, software sales, financial software, customer management, shipping logistics, data analysis, and project administration. Naturally inquisitive with the ability to quickly learn and utilize unique business systems, applications and processes. Excellent communication skills in task coordination, team management, and conflict resolution.At Pivot Bio I supervised a team of three Customer Success Reps and led various projects that involved Reps, Logistic Specialists, Data Scientists and Developers. During my time at Pivot Bio, I was fortunate enough to work in a variety of fields and departments. These areas include the following- Efficiencies, and overall development, in the Pivot Bio App and a semi-automated shipping dashboard- Directed our Data Scientist in creating specific data visualizations for internal Regional and Territory Reps to utilize and support their goals- acres of internal, personal sales over the phone and in-person- Created a roadmap to establish a data management warehouse rather than relying on CRM to store the data and a web of APIs to communicate between apps and systems- Impromptu Territory Sale Manager sub for Wisconsin in 2020- Conducted presentations and trainings in regional meetings throughout the country- Trained new national commercial sales team hires- Helped lead the shipping and scheduling of product for millions of acres- Visited farms from NE to TX to perform root digs, net weight, and chlorophyll analysis.and much more.What I\'m most proud of is a feature in the Pivot Bio app. I was the project lead and worked with developer team to implement the new features and solutions, which allowed Reps to make on the farm sales as well as procure text/email contract agreements -all from their phone. Prior to the implementation, customers would have to check their emails, or rely on a Customer Success Reps for manual adjustments, at a later date to sign their agreement which was highly inefficient. The improvements to the app increased the current signed product agreements by 30+ percent -a benefit for the customer experience and Pivot Bio sales.

Experience

1. Client Success Specialist

   Coviance

   Feb 2026 — Present

Education

• University of Iowa

  Bachelor's degree, Business Administration

  2009 — 2013