Taylor V.
Operations Management Specialist @Newport Beach Vacation Properties
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WORK HISTORY
Operations Management Specialist @Newport Beach Vacation Properties
Newport Beach, CA, US
Manage short-term rental operations across a portfolio of 200+ properties listed on Airbnb and VRBO. Oversee all guest communications at scale - handling nearly messages per month - while maintaining Superhost-level ratings across the portfolio. Use Besty AI and Guesty to automate guest journeys, centralize inbox management, and monitor guest sentiment in real time.Coordinate cleaning and maintenance teams to ensure consistent unit readiness between stays. Lead onboarding for new property owners and manage dynamic pricing strategy to drive occupancy and revenue growth across active listings.
EDUCATION
British International College
High School Diploma
ABOUT TAYLOR V.
I’m an Account Operations Manager with 10+ years of experience running ops-heavy, client-facing portfolios in professional services, property operations, and logistics-style environments.My strength is execution where systems break.I’ve owned end-to-end account operations across high-volume, high-ambiguity workflows: intake, data validation, vendor coordination, scheduling, compliance, billing, escalations, and reporting. I specialize in stabilizing accounts where bad data, missed handoffs, and unclear ownership quietly create churn, cost leakage, and client dissatisfaction.
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