Taylor Song
Manager, Customer Experience Operations
- Role
- Manager, Customer Experience Operations at Pushpay
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Taylor Song
I create excellent experiences. From live events to digital classrooms, I am passionate about producing world-class encounters between brands and their customers.\"Quality will win out.\"- Walt Disney
Experience
Manager, Customer Experience Operations
Dec 2025 — Present · Redmond, WA, US
Scaled customer experience operations by leading AI-powered support, voice-of-customer insights, and knowledge management—enabling effective self-service, data-driven decisions, and measurable improvements across CX- Turned customer data into action by translating NPS, CSAT, case trends, AI interactions, and help center analytics into prioritized recommendations that influenced product roadmaps, RevTech initiatives, and operational strategy- Led high-impact, cross-functional execution by developing and coaching a high-performing CX ops team, identifying and closing operational gaps, and driving end-to-end delivery of customer-facing improvements in partnership with Product, Marketing, RevTech, and Leadership.
Education
Moody Bible Institute
Bachelor's degree, Ancient Christian Studies
2011 — 2014
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