Taylor Smietanski

About Taylor Smietanski

I’m a Customer Success Manager at Asana, where I help strategic accounts adopt and scale our platform to drive clarity, accountability, and impact across their organizations. I specialize in orchestrating high-touch engagements within a scaled motion—translating customer goals into actionable workflows, building stakeholder alignment, and ensuring long-term success.Recognized with Asana’s FY26 “Take 100% Responsibility” award, I’m known for owning outcomes, navigating ambiguity with confidence, and delivering standout experiences for both customers and teammates. I bring a thoughtful, strategic lens to customer conversations—whether facilitating Executive Business Reviews, identifying product-fit gaps, or connecting teams to new capabilities.Before Asana, I worked in Customer Success at Slack and PandaDoc, and led Business Development teams at Ironclad. My background blends operational rigor, executive presence, and a deep belief in the power of collaborative work.Let’s connect—especially if you\'re passionate about elevating customer experience, building scaled solutions, or exchanging ideas on the future of work.

Experience

1. Portfolio Customer Success Manager

   Asana

   Jan 2025 — Present · San Francisco, CA, US

   As a Portfolio Customer Success Manager at Asana, I manage a diverse set of customers at scale, ensuring they maximize the value of Asana to drive efficiency, collaboration, and business impact. My role is focused on strategic customer engagement, adoption, and expansion through a combination of one-to-many programs, automation, and targeted interventions.Key Responsibilities: Customer Engagement Strategic Playbooks & Best Practices: Develop and execute repeatable frameworks that help customers succeed efficiently. Retention & Risk Mitigation: Proactively analyze customer health metrics to prevent churn and improve retention. Cross-Functional Collaboration: Work closely with Sales, Marketing, and Product teams to ensure a seamless customer journey. Customer Insights & Advocacy: Capture and share customer feedback to influence Asana’s roadmap and overall strategy.

Education

• University of Colorado Boulder

  Communication, Mass Media and Information, Political Science and Economics

  2012 — 2016

• Poudre High School, Fort Collins Colorado

  High School Diploma

  2009 — 2012

Skills

• Negotiation
• Customer Service
• Public Speaking
• Communication
• Peer Mediation
• Collaborative Problem Solving
• Teamwork
• Interpersonal Skills
• Management
• Organization Skills
• Media Relations
• Leadership
• Fast Learner
• Powerpoint
• Time Management
• Critical Thinking
• Team Leadership
• Student Leadership
• Social Media