Taylor Burnham

Experience

1. Cgm & Insulin Pump Referral Specialist

   Reliable Respiratory

   Jun 2025 — Present · Norwood, MA, US

   Process and manage incoming referrals for CGMs and insulin pumps.• Review and verify the completeness of patient documentation, including prescriptions,clinical notes, insurance information, and physician orders.• Follow up with referring providers and clinics to obtain missing documentation asneeded.• Act as a primary point of contact for referring offices, prescribers, and internal teamsregarding diabetes DME referrals.• Coordinate with the insurance verification and authorization teams to ensure timelyapprovals.• Communicate with patients regarding referral status or to gather additional informationwhen required.• Ensure all referrals and patient records meet payer-specific and regulatorydocumentation guidelines.• Maintain accurate records in the electronic health record (EHR) and DME softwaresystems.• Support audits and quality checks by maintaining organized and compliantdocumentation.

Education

• Tufts University

  Bachelor’s Degree

  2014 — 2018

• IES Abroad

  Semester abroad

  2016 — 2016