Taylor M.
Data Analytics | Healthcare Management | Revenue Cycle |
- Role
- Customer Success Specialist at Labcorp
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Taylor M.
Aspiring Data Analyst with 9+ years in healthcare operations, billing, and claims analysis. Skilled in Excel, root cause analysis, and workflow optimization — now building expertise in SQL, Power BI, and Tableau. Currently completing the Google Data Analytics certification and transitioning into a full-time remote analyst role. Known for solving problems with data, improving processes, and collaborating across teams. Open to entry-level and junior data roles — especially in healthcare, tech, or operations.
Experience
Customer Success Specialist
Sep 2024 — Present
Investigated escalated support issues, identified root causes, and recommended data-drivensolutions.• Monitored recurring issues using CRM tools and flagged patterns to cross-functional teams.• Maintained internal documentation to support training and service consistency
Education
Western Governors University
Bachelor of Applied Science - BASc
2025 — 2026
Google Healthcare Data Analytics
Certificate
2025 — 2025
Harris school of Business
Certification
2015 — 2016
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