Taylor M.

Data Analytics | Healthcare Management | Revenue Cycle |

Role
Customer Success Specialist at Labcorp
Location
Charlotte, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Taylor M.

Aspiring Data Analyst with 9+ years in healthcare operations, billing, and claims analysis. Skilled in Excel, root cause analysis, and workflow optimization — now building expertise in SQL, Power BI, and Tableau. Currently completing the Google Data Analytics certification and transitioning into a full-time remote analyst role. Known for solving problems with data, improving processes, and collaborating across teams. Open to entry-level and junior data roles — especially in healthcare, tech, or operations.

Experience

  1. Customer Success Specialist

    Labcorp

    Sep 2024 — Present

    Investigated escalated support issues, identified root causes, and recommended data-drivensolutions.• Monitored recurring issues using CRM tools and flagged patterns to cross-functional teams.• Maintained internal documentation to support training and service consistency

Education

  • Western Governors University

    Bachelor of Applied Science - BASc

    2025 — 2026

  • Google Healthcare Data Analytics

    Certificate

    2025 — 2025

  • Harris school of Business

    Certification

    2015 — 2016

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Taylor M. — Customer Success Specialist at Labcorp in Charlotte, NC, US | Unifers