Taylor Hamilton
Videography Business Owner | Business Growth Specialist
- Role
- Customer Success Manager at Agile Networking Consultants
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Taylor Hamilton
Fueled by a passion for both people and captivating storytelling, I\'m a recent graduate…
Experience
Customer Success Manager
May 2024 — Present · US
Led a 5-member cross-functional team to develop and implement advertising strategy for clients resulting in a 15% improvement in net promoter score and increased customer outreach.• Analyzed of monthly marketing spend data to optimize audience creative and copy of campaigns;increased conversion by 12% MoM and decreased cost per acquisition by 35%.• Designed Strategy for a large-scale operational transformation initiative encompassing 10 contractor employees, resulting in 5 FTE savings, and increasing company income by 20%.• Developed and executed a proactive customer engagement strategy using AI-driven analytics, resulting in a 40% decrease in churn rate and a 20% increase in upsell opportunities
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