Taylor Dugan
Regional Client Management Leader, South & Central Select Markets at Guardian Life Insurance Company
- Role
- Regional Client Management Leader, South & Central at Guardian Life
- Location
- Bristol, PA, US
- LinkedIn followers
- 500 followers
Experience
Regional Client Management Leader, South & Central
Mar 2024 — Present
Responsible for driving profitable growth, improving persistency, and achieving renewal targets across Guardian’s Select Markets. Lead and develop a high‑performing team of Client Manager Associates across the South and Central regions, overseeing daily operations, business volume, and workflow efficiency to support retention and profitability.Champion consistent, effective processes that enhance the client experience and contribute to increased revenue through re-enrollment, add‑issue opportunities, and strong retention outcomes. Partner closely with Regional Sales and Service Leadership to ensure alignment and execution against organizational goals.Provide clear communication, coaching, and performance management to foster engagement, trust, and accountability. Operate effectively in a matrix environment—facilitating change, defining and monitoring key metrics, and ensuring the team is supported through change initiatives, training, and development planning.Manage staffing models, monitor performance, and control expenses to meet budget and support operational cost‑containment goals. Strengthen broker and client relationships to drive growth, cultivate partnership, and support Guardian’s long-term success.
Education
Kutztown University of Pennsylvania
Bachelor of Arts - BA, Writing, General
2009 — 2013
Skills
- Public Relations
- Mac
- Indesign
- Creative Writing
- Ap Style
- Photoshop
- Time Management
- Microsoft Excel
- Blogging
- Microsoft Word
- Customer Service
- Newsletters
- Social Media
- Interviews
- Editing
- Wordpress
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