Taylor Colburn
Customer Success Manager @Proximie
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WORK HISTORY
Customer Success Manager @Proximie
Orlando, FL, US
Customer Advocacy: Build strong relationships with key accounts across the Southeastern US, ensuring seamless adoption of Proximie\'s telepresence and AI-integrated solutions.Product Development: Contribute to product development by gathering and analyzing customer feedback, conducting product testing, and participating in roadmap prioritization to drive innovation and enhance user experience.Technical Support: Provide first-line technical support, diagnosing and resolving software, hardware, and network issues to ensure optimal system performance.Site Assessments and Implementations: Conduct site assessments, collaborate with hospital management to rollout installations, and provide implementation support and training.Project Planning and Efficiency Analysis: Support project planning for OR efficiency initiatives, analyzing video data to derive actionable insights and recommendations that enhance hospital operations and patient outcomes.
EDUCATION
University of Central Florida
Bachelor's degree, Biomedical Sciences, General
University of Pennsylvania
Master's degree, Computer Information and Technology
University of Sydney
Master's degree, International Public Health/International Health
ABOUT TAYLOR COLBURN
MedTech | Computer Science | SaaS | AI & telepresence integrated technology | Surgical Robotics
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