Taylor Clements

About Taylor Clements

With a strong background in the sports industry, I specialize in creating memorable guest…

Experience

1. Guest Experience Coordinator

   Houston Texans

   Mar 2023 — Present

   Directly manage and mentor part-time Guest Experience Representatives, Quality Assurance personnel, and Gate Ambassadors to ensure top-tier service delivery across all guest-facing areas- Analyze \"Voice of Fan\" and \"Season Ticket Member\" survey data to identify trends and actionable insights, driving continuous improvements in fan engagement and service quality- Coordinate the Rewards & Recognition Program, celebrating outstanding contributions from gameday employees and fostering a motivated, engaged team culture- Act as the main point of contact for guest comments, complaints, and suggestions received through Guest Experience booths and Fan Feedback emails. Work closely with internal departments and NRG Park partners to resolve issues, ensuring timely follow-up and clear communication with fans- Contribute to the execution of the \"Success through Excellent Planning\"(STEP) program, preparing presentations and ensuring alignment with operational goals- Lead the CHARGE Champion Recognition Program, highlighting outstanding gameday and event staff who exemplify the Texans\' core values and exceptional service standards- Manage the printing and distribution of credentials for part-time staff for each home game, ensuring all personnel are properly credentialed for access and responsibilities- Assist in leading training sessions for ONE NRG Park partner staff, immersing them in the Texans\' culture, core values, and key initiatives to ensure alignment and consistency in service delivery across all stadium personnel.

Education

• Boise State University

  Bachelor of Arts - BA, Communication, Journalism Minor, Sport Information and Culture Certificate