Taylor Akason
Operations Analyst | Project Management | Research| Driving Scalable Solutions & Cross-Functional Alignment
- Role
- Operations Analyst at Charter Communications
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Taylor Akason
Results-driven Operations and Project Manager with a proven track record of leading…
Experience
Operations Analyst
Sep 2023 — Present · Stamford, CT, US
Created standardized processes for change requests, priority discussions, stakeholder approval & review processes within Charter’s ticketing & escalation desktop tool.•Leads the prioritization and end-to-end execution of 175+ desktop tool projects annually, supporting a platform used by employees and resolving over customer escalations each year. •Collaborates with business partners as a cross-functional project lead; onboarding over 15 additional teams, while aligning stakeholders to deliver platform improvements that enhance frontline efficiency and client outcomes. •Manages the change request pipeline (60+ active projects) assisting in the increase of active technical workload, coordinates scope alignment and delivery milestones across Agile and Waterfall workflows. •Continuously drives end-user engagement through content development and launch messaging, supporting tool adoption and performance - a key contributor to winning the Q4 2024 Customer Service Excellence Award.•Member of the inaugural Analyst Development Program, demonstrating leadership potential and strategic thinking.
Education
Pepperdine University
Bachelor of Arts - BA, Psychology, Minor in Sociology
Teachers College, Columbia University
Master of Arts - MA, Clinical Psychology - Psychology in Education
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