Taya H.

About Taya H.

My career began on the front lines of customer service, helping people, solving problems,…

Experience

1. Assistant Manager

   Rite Aid

   May 2023 — Present · West Hills, CA, US

   Collaborate with the Store Manager with the operation of the store, to maximize the profit and loss performance in planning, coordinating, problem solving, and executing all policies and procedures, while providing excellent customer service.•Train associates through the execution of company business plans and objectives to be profitable, drive sales, and provide a superior customer and associate experience.•Supervise and maintain the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both the customers and associates. Request store maintenance when required. •Ensure the store opens and closes at the appropriate time and making sure the proper procedures are followed for cash transactions and bank deposits.•Provide updates for merchandising projects on the seasonal/non-seasonal aisles and end-caps. Ensure all merchandise is set up according to plan-o-grams received from the corporate office.•Supervise and interact with vendors to order ad, seasonal, and basic merchandise and ice cream for the store. •Making sure the programmed weekly sales ads and price changes are respected. Process recalled, damaged, outdated, and transferred merchandise.•Enforce and delegate that all policies and procedures to ensure great customer service is provided and to maximize performance of all profits and loss in the store.•Utilize Staffworks/Workforce Management software to complete the associate work schedule.

Education

• University of Illinois Springfield

  Master of Public Administration - MPA

  2002 — 2004

• University of Illinois Springfield

  Bachelor of Arts - BA

  2000 — 2002