Tawsha Scord
Technical Account Manager
- Role
- Technical Account Manager at Rippling
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Tawsha Scord
Results-driven and detail-oriented Account Manager with a proven ability to deliver exceptional clientservice, drive retention through adoption facilitation, and generate revenue by articulating value. Skilledcommunicator with strong written and verbal abilities, consistently building rapport with customers andcollaborating cross-functionally with teams in engineering and product developments.
Experience
Technical Account Manager
Nov 2023 — Present · San Francisco, CA, US
Acts as a trusted strategic and technical advisor to a portfolio of 40+ mid-market clients, driving adoption and optimization across Rippling’s HR, payroll, and benefits suite- Owns key customer relationships, guiding clients through complex milestones such as open enrollment, payroll filings, and new product implementations- Partners cross-functionally with Support, Product, and Engineering to resolve escalations, deliver root-cause analyses, and improve platform performance- Provides proactive consultation and workflow optimization, helping clients streamline processes and adopt best practices- Collaborates with Account Managers to support renewals and identify expansion opportunities, ensuring long-term customer success and retention- Develops deep product expertise across Rippling’s platform, enabling informed technical guidance in complex and regulated domains.
Education
San José State University
Bachelor’s Degree, Business Administration and Management, General
2015
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