Tawnya Burns

About Tawnya Burns

I am a results-oriented professional leader with great team-building and professional development skills. I love a good logic puzzles, my family and my farm.

Experience

1. Director, Service Operations

   Docusign

   Jun 2022 — Present · Greensburg, PA, US

   Partner with Professional Services senior leadership to establish strategic plans, operational & financial objectives to unlock productivity and accelerate execution-Develop standard operating model and improvement roadmaps, identifying opportunities for process and technology improvement and optimization including redesign, and development of new process and policies-Lead and drive the execution of business process improvement projects and other strategic initiatives-Leverage business systems including CRM and PSA to deliver reliable, scalable and efficient solutions to support services objectives-Partner and collaborate with Finance to meet the financial and operational objectives of the business-Responsible for Services Bookings Revenue Forecasting ( Budget to Actuals)-Provide leadership, mentorship and professional development for team-Lead via influence and development of cross business relationships to drive solution to intricate business problems-Represent PS Ops as knowledge leader during new systems upgrades or leveraging new tools-Track key performance metrics and report out to delivery leadership-Manage the Professional Services quote-to-cash process including SOX controls and systems improvements-Align with key business partners in Finance to ensure completeness and accuracy of monthly financials and drive efficiencies in cross-functional processes-Lead annual planning initiatives to ensure financial goals are aligned to company and organization strategy

Education

• University of Phoenix

  Foundations of Business/Technological Communications, Accounting and Business/Management

  2009 — 2013

Skills

• Contract Manufacturing
• Office Administration
• Process Improvement
• Microsoft Office
• System Administration
• Microsoft Excel
• Project Management
• Auditing
• Administrative Assistance
• Financial Reporting
• Negotiation
• Account Reconciliation
• Analysis
• Credit Analysis
• Access
• Logistics
• Program Management
• Accounts Receivable
• Communication Training
• Contract Negotiation
• Customer Relationship Management (Crm)
• Commercial Aviation
• Airlines
• Bank Reconciliation
• Executive Communications
• Contract Management
• Office Equipment
• Payments
• Deductive Reasoning
• Aviation
• Customer Service
• Database Administration
• Accounting
• Management
• Account Management
• Software Project Management
• Aerospace
• Outlook
• Administrative Assistants
• Team Management