Tawana Hayes-Clinton
Project Manager, Revenue Cycle @NewYork-Presbyterian Hospital
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WORK HISTORY
Project Manager, Revenue Cycle @NewYork-Presbyterian Hospital
2024 – Present • NEWYORK PRESBYTERIAN HOSPITALProject Manager - Revenue Cycle • Partner with upper management/leadership to scope, define, and plan operational improvement projects for Finance /Revenue Cycle departments that drive productivity, improve quality, enhance compliance with regulations, and facilitate business objectives• Assist management in the development of project architecture including scope, approaches, key activities, deliverables, resource allocations, work breakdown structures, project measurement strategies, milestones, and timelines• Execute the entire development life cycle of projects including analysis, design, implementation, evaluation, and knowledge transfer. Manages project progress closely to ensure deliverables are timely and within budget• Review project deliverables for completeness and quality. Ensures transparent and open communication plan with project team(s) and clients. Identifies barriers and addresses or escalates as needed. Negotiates changes to commitments with relevant stakeholders• Define project data requests and research methodologies for project teams. Design templates for the collection of qualitative data through external research and internal interviews and observations• Develop and prepare complex analyses, and valuation models and communicate findings. Works with internal stakeholders to define measurement strategies and approaches to establish project impact• Lead project discussions with stakeholders.• Defines agendas, facilitates meetings, negotiates a resolution to issues, and secures commitments to action and change from participants.• Manage and mentor teams across a portfolio of projects• Provide guidance, training, and feedback to junior staff
EDUCATION
Mercy University
Master of Public Administration (M.P.A.), Health/Health Care Administration/Management
The College of New Rochelle
Bachelor of Arts (B.A.), Psychology
ABOUT TAWANA HAYES-CLINTON
I am an operations leader with deep experience optimizing healthcare and research environments through workflow redesign, regulatory compliance, and system-wide process improvement. With a background spanning hospitals, research administration, clinical operations, and enterprise EMR systems, I specialize in transforming complex workflows into scalable, efficient, patient-centered operational frameworks.My career has focused on strengthening cross-functional coordination, improving data integrity, enhancing financial and research compliance, and leading teams through large-scale operational change. I am known for developing sustainable processes, building operational governance structures, and aligning teams, systems, and strategy to improve performance and organizational outcomes.Across roles at NewYork-Presbyterian, Hospital for Special Surgery, and Johns Hopkins, I’ve led initiatives that improved efficiency, advanced EMR adoption, enhanced research operations, recovered millions in receivables, and operationalized workflows that support both patient care and scientific innovation.I bring a collaborative, solution-driven approach grounded in transparency, structure, and measurable results and I’m passionate about driving operational excellence that strengthens both organizational performance and the patient experience.
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