Tavia Cathey
Customer Success | Implementation | Professional Learning | Engagement
- Role
- Client Success Manager at K12 Coalition
- Location
- Winston-Salem, NC, US
- LinkedIn followers
- 500 followers
About Tavia Cathey
I am a results-driven Customer Success and Professional Learning Leader passionate about…
Experience
Client Success Manager
Nov 2022 — Present
Lead districts, school, and universities through the implementation of platform and configuring accounts, consistently meeting established goals and objectives.Interface cross-departmentally and with external stakeholders to assess training and resource needs in order to facilitate content curation, manage brand, identify key players and coordinate actions to optimize user experienceDesign, develop and successfully deliver end-user trainings that motivate participants to achieve and exceed organizational goalsCollaborated with product, sales, and engagement departments, effectively facilitating cross-departmental communication and alignment. Oversaw and managed the success of a portfolio of accounts, focusing on positively impacting student outcomes.Acted as a team partner on grant projects ensuring the achievement of goals and objectives by aligning with district needs and priorities.Maintain accurate documentation of training offerings, resources to support program implementation and knowledge management assetsAnalyze training performance reports, capture feedback and support monitoring activities to enable team to identify trends, strengths and areas for improvement
Education
Appalachian State University
Master's degree
2013 — 2015
Saint Mary's College of California
CLAD
San José State University
Bachelor's degree
Skills
- Educational Leadership
- Curriculum Development
- Staff Development
- Classroom Management
- Educational Technology
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