Tauquir Abbas
Contact Center Expert, Customer Experience, Telesales, Process Improvement
- Role
- Sr General Manager at WNS
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Tauquir Abbas
Contact Center, E-Commerce - Service Delivery - Telesales - Customer Experience - Process…
Experience
Sr General Manager
Jul 2023 — Present · Mumbai, IN
Leading operations and delivery for multiple clients from Travel Industry
Education
M. H. Saboo Siddik College of Engineering
Bachelor of Engineering
1997 — 2001
University of Mumbai
BE
1997 — 2001
Skills
- Operational Excellence
- Leadership
- Call Center
- Telemarketing
- Program Management
- Online Sales
- Sales
- Bpo
- Customer Relationship Management (Crm)
- Sourcing
- Vendor Management
- Customer Acquisition
- Networking
- Contact Centers
- Analytical Skills
- Performance Management
- Crm
- Team Leadership
- Insurance
- Call Centers
- Business Development
- Staff Retention
- Human Resources
- Team Management
- Recruiting
- Client Development
- Sales Management
- Training
- Customer Satisfaction
- Customer Service
- Management
- Business Process Outsourcing (Bpo)
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