Tau Shanklin Roberts
Versatile leader with 15 years of experience driving client/customer success and operations optimization across both the public and private sector.
- Role
- Principal Customer Success Manager (Nonprofits Ngos) at Salesforce
- Location
- Washington, WA, US
- LinkedIn followers
- 500 followers
About Tau Shanklin Roberts
I’m a results-driven leader passionate about driving tangible business outcomes, solving complex challenges, and implementing high-impact digital solutions. With experience spanning both the public and private sectors, I specialize in customer success, strategic partnerships, and operational optimization.I thrive at the intersection of technology and business, helping organizations maximize value through seamless customer experiences, process improvements, and innovative SaaS solutions. As a strong communicator, I build trust with customers, executive leadership, and teams at all levels—ensuring alignment, efficiency, and long-term success.I’m always open to new opportunities and conversations about leveraging technology and strategy to create lasting impact. Let’s connect!
Experience
Principal Customer Success Manager (Nonprofits Ngos)
May 2025 — Present
Education
Morehouse College
Bachelor of Arts (B.A.), Economics
2005 — 2009
Benjamin Banneker Academic Senior High School
High School Diploma
2001 — 2005
Princeton University
MPA, Public Affairs - Development Studies
2009 — 2011
Skills
- Public Policy
- Digital Strategy
- Government
- Politics
- Public Diplomacy
- Public Speaking
- Community Outreach
- Editing
- Research
- Technology Development
- Digital Media
- Salesforce.com Implementation
- Economic Development
- Spanish
- Foreign Policy
- Information Technology
- Diplomacy
- Policy Analysis
- Social Media
- International Development
- International Relations
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