Tatjana K.
CX Consultant | Engagement/Retention Specialist | Project Management | Seasoned Sales Manager
- Role
- Lead Cx Specialist - Product & Operations at Payability
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Tatjana K.
Experienced Customer Service Manager with a demonstrated history of working in the design…
Experience
Lead Cx Specialist - Product & Operations
Mar 2020 — Present · NY, US
Spearheaded initiatives to increase seller card product adoption, among new and existing clients.Implemented a proactive customer retention strategy, utilizing data analytics and customer feedback to identify customer painpoints, and collaborating with cross-functional teams to address issues and implement improvements.Worked to Streamline onboarding process for existing customers transitioning to new products and new customers joining our service, ensuring seamless transitions and customized support.
Education
Penn State University
Bachelor's Degree, Sociology
2007 — 2013
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