Tatini Dey

About Tatini Dey

I am a Deputy General Manager‑level Customer Success Senior leader in Telecom and SaaS, specializing in building global operating models, transforming digital customer experience, and enabling organizations to scale with consistency and impact. My work focuses on aligning strategy, technology, and people to create Customer Success engines that deliver meaningful improvements in experience, value realization, and long‑term customer health.I’ve led large multi‑country Customer Success teams and played a key role in expanding and maturing India‑based CS delivery hubs that support global markets. My experience spans operating model design, capability building, and establishing governance structures that strengthen renewals, adoption, and executive stakeholder engagement.My strengths include:• Customer Success strategy & value realization• Global org design and scaling delivery hubs• AI‑ and automation‑led CX modernization• QBR/EBR governance, health scoring, SDPs• Cross‑functional leadership with Product, Technology, Delivery & Sales• Service transformation across complex telecom and digital portfoliosI focus on simplifying operations, enhancing digital experience, and creating frameworks that empower CS teams to deliver predictable, enterprise‑grade outcomes. I also enjoy coaching and enabling teams through capability development, continuous learning, and inclusive leadership.

Experience

1. Deputy General Manager

   Vodafone

   Aug 2024 — Present · Bengaluru, IN

   As the Deputy General Manager, I spearhead the Customer Success Management function with a focus on driving excellence in customer relations and operational efficiency across key segments.In this role, I am committed to driving customer success through strategic leadership, innovative problem-solving, and collaborative teamwork, ensuring that our organization consistently exceeds customer expectations and achieves its business objectives.

Education

• Institute of Management Technology, Ghaziabad

  Master of Business Administration - MBA

• Calcutta Girls' High School

  Science, Physics, Chemistry, Mathematics, Biology

  2004 — 2006

• Liverpool Business School

  Master of Business Administration - MBA

• Jis College of Engineering

  Bachelor of Technology (B.Tech.), Electronics and Instrumentation

  2006 — 2010

Skills

• Disaster Recovery
• Html
• Windows 2000
• C
• Pre-Sales
• Problem Management
• Solaris
• Vmware
• Service Delivery
• C++
• Business Analysis
• Itil
• Team Management
• Windows 2008
• Sdlc
• IT Service Management
• Windows Server
• Management
• Change Management
• Virtualization
• Systems Management Server 2003
• IT Strategy