Tatiane Kochhann
Office Administrator @Fresh & Flawless Cleaning
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WORK HISTORY
Office Administrator @Fresh & Flawless Cleaning
Langford, BC, CA
Manage day-to-day administrative operations, scheduling, and logistics for a team of 20+ staff, ensuring efficient service delivery and high client satisfaction.* Coordinate client communications, resolve service issues, and maintain strong relationships, ensuring a high standard of service and retention.* Support team coordination and performance by organizing schedules, aligning priorities, and facilitating communication across staff and management.* Oversee operational processes and identify opportunities for improvement, contributing to efficiency and workflow optimization.* Manage financial and administrative tasks, including payment tracking, record maintenance, and operational reporting.* Support the implementation and adoption of a SaaS platform (BookingKoala), assisting users with system usage, best practices, and process alignment.* Contribute to team engagement and a positive work environment, supporting communication and alignment across a growing organization.
EDUCATION
UCS - University of Caxias do Sul
Bachelor's degree, Business Administration and Management, General
UCS - University of Caxias do Sul
Postgraduate Degree, IT Management
ABOUT TATIANE KOCHHANN
With 9+ years of experience in Project and Change Management, I have supported complex transformations in multinational environments — focusing on stakeholder alignment, process improvement, and successful adoption.My strength lies in bridging business and technology, translating needs into clear actions and supporting teams through change in fast-paced environments.I have contributed to 9+ projects, including a SAP S/4HANA implementation impacting 1,500+ users and the rollout of 110+ business processes across global teams. I supported organizations in adopting new systems and solutions, improving processes, and preparing teams and stakeholders for new ways of working.In Canada, I am expanding my experience through administrative and coordination roles, strengthening my skills in operations, client communication, and team support, while continuing to grow in project environments.I bring strengths in project & change coordination, stakeholder engagement, process improvement, and supporting technology-driven change initiatives
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