Tatiana Smolina
Customer Success and Project Delivery Leader @Zenoss Acquired By Virtana
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WORK HISTORY
Customer Success and Project Delivery Leader @Zenoss Acquired By Virtana
I drive end-to-end project delivery and customer success for the Zenoss full-stack infrastructure monitoring (AIOps) platform (cloud, on-premise, and hybrid deployments). I collaborate with enterprise customers post-sales to define project scope, success metrics, and implementation strategy, ensuring seamless adoption and measurable business outcomes.I manage multiple concurrent professional services projects, overseeing project planning, scheduling, scope management, resource allocation, budgeting, risk mitigation, and quality assurance. As a certified project manager and customer success professional, I excel at stakeholder communication, executive reporting, and change management. My leadership style is grounded in work ethics, integrity, and respect, fostering a collaborative, results-driven environment across global cross-functional teams.By building strong relationships with customers and partners, I serve as the formal customer advocate, managing a portfolio of 20+ high-touch enterprise accounts. I achieved consistent renewal success and expansion growth (20–50% of international business) through proactive account management, value realization, and opportunity identification.I am passionate about driving continuous improvement in delivery frameworks, customer engagement processes, and product capabilities by leveraging Agile methodologies, KPIs, and customer feedback loops to optimize performance and ensure long-term customer retention and satisfaction.
EDUCATION
Lancaster University
Bachelor’s Degree, Management & Organisation
Pushkin's Gymnasium
Humanitarian Sciences, Foreign Languages and Literature, General
Lancaster University
Master of Science - MS, E-Business and Innovation
SKILLS
ABOUT TATIANA SMOLINA
I\'m a dynamic Senior Project & Customer Success Manager (SMC, PMP) with 8+ years of experience helping customers thrive across EMEA and APAC. I specialize in driving client success, building long-term partnerships, and leading digital transformation initiatives in fast-paced, high-growth environments.I have a proven track record of collaborating with global cross-functional teams to support SaaS migrations, software implementations, and custom development programs.I’m passionate about being a strong advocate for the customer—always looking for creative solutions that build trust, increase satisfaction, and deliver measurable value. I combine a deep understanding of customer needs with data-driven decision making to guide strategy, optimize outcomes, and support business growth and long-term customer maturity.Accreditation- SCRUM Master Certified (SMC), by SCRUM Study- Project Manager Professional (PMP), by Project Management Institute (PMI)- Master of Science (MSc): Business and Innovation (GPA: 4.0), University of Lancaster, Lancaster, UK. Dissertation: Individual consultancy project for Blackpool Transport (Systematic approach to customer service optimization within public sector, focusing on systemic training of digital skills).Languages- English (fluent)- Russian (native)- Ukrainian (intermediate)- French (study-room).
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