Tatiana Murzabaeva
Head of Business Operations & Regulatory Affairs (Legal) @Joom
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WORK HISTORY
Head of Business Operations & Regulatory Affairs (Legal) @Joom
I lead the business operations legal team at Joom, supporting the launch of new business units and projects while ensuring legal compliance across all our operational markets. My primary focus is on maintaining seamless e-commerce operations and ensuring compliance with rapidly evolving regulations in e-commerce, customer protection, and B2B legislation.Key professional areas and skills:Regulatory compliance with the most recent legislative developments: Digital Services Act (DSA), customer protection laws, product safety standards, B2B transactions (Platform-to-Business Regulation), VAT obligations of online platforms (IOSS, UK VAT, Norwegian VOEC).Full-cycle legal support: Providing end-to-end legal guidance for e-commerce operations within and outside the EU, ensuring all activities comply with relevant laws and regulations.Risk management: Evaluating and managing risks related to pricing, advertising, ranking, and recommendations (Omnibus and Price indication Directives and relevant local legislations) with a systematic approach to evaluations and acceptance of risks.Legal support of cross-functional business teams (customer and merchant support, product, and project teams).Product safety and liability: Developed and implemented robust product safety and compliance management systems and procedures from scratch, supported businesses in joining voluntary initiatives (Product Safety Pledge, Consumer Protection Pledge).Investigations and litigation: Internal management of all activities on the company’s side in case of regulatory investigations, managing litigation, and devising proactive measures to ensure seamless business operations despite regulatory challenges.
EDUCATION
State University — Higher School of Economics
Specialist, Private International Law
ABOUT TATIANA MURZABAEVA
Experienced legal manager specialising in end-to-end legal support for e-commerce…
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