Tatiana U.
Digital Customer Manager @Dow
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WORK HISTORY
Digital Customer Manager @Dow
Wiesbaden, DE
Wiesbaden, Germany — Digital Customer Manager Regions: Germany, UK, France, Middle East, India, UAEManaging B2B sales through digital channels, for a culturally diverse client portfolio across Europe, the Middle East, and AsiaCollaborating closely with product, supply chain, and marketing teams to ensure customer success and sales executionSupporting the implementation and adoption of digital tools to enhance customer experience and engagementUtilizing CRM systems and data analytics to anticipate customer needs, forecast demand, and identify new growth opportunities
EDUCATION
Gubkin Russian State University of Oil and Gas (National Research University)
with honours, Data Measuring Systems and Technology
IMD
Master of Business Administration - EMBA
Gubkin Russian State University of Oil and Gas (National Research University)
Doctor of Philosophy (Ph.D.), Oilchemistry
ABOUT TATIANA U.
I am a global sales and business development manager with 20 years of experience driving growth for top-tier chemical and oil & gas companies including Dow, BASF, and Honeywell. I manage complex international accounts across Europe and CIS, consistently exceeding revenue targets and building long-term partnerships.With a PhD in Oil Chemistry and an Executive MBA from IMD Business School, I bridge technical depth and strategic business acumen. I have doubled revenues with key accounts, navigated force majeure supply scenarios, and led multimillion-dollar negotiations.Passionate about sustainable growth, product commercialization, and value-based selling, I thrive at the intersection of technology and customer-centric solutions. Specialties: B2B sales, global account management, industrial distribution, customer strategy, technical selling, product launches, pricing, contract negotiations, cross-functional leadership Markets: Russia, Germany, France, India, CIS, Ukraine, UK, US Languages: Russian (native), English (fluent), German (intermediate)
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