Tatiana S.
Senior Marketing Solutions Consultant - Subject Matter Expert & Trainer @LinkedIn
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WORK HISTORY
Senior Marketing Solutions Consultant - Subject Matter Expert & Trainer @LinkedIn
Ensure deliverables are met as per defined targets across queuesAct as initial escalation point of contact and effectively resolve complex issues Drive process improvements end-to-end - Ensure that workflows are efficient and that resources (internal Knowledge Base and Help Center) are constantly updated. Training new colleagues in the team and supporting their integration and inclusion in the teamConduct Quality audit for cases solved by team members. Work with Managers to ensure that effective coaching is delivered for Quality improvement within the team Analyze performance trends and report areas of focus to enhance team performance - Focused on data analysis and project managementParticipate in recruitment for the team when required by conducting interviews to identify suitable candidates according to LI\'s culture & values Support and collaborate with product, advertising and talent sales teams, in order to drive high-impact projects
EDUCATION
Università degli Studi di Cagliari
Laurea in Lingue e Culture Europee ed Extraeuropee, Foreign Languages and Literatures, General
ABOUT TATIANA S.
With over two years of experience as a Senior Marketing Solutions Consultant at LinkedIn, I help our enterprise clients achieve their marketing objectives by providing them with effective solutions and support for their LinkedIn Pages. I have a strong background in customer and technical support, as well as translation and content localization, which enables me to communicate clearly and efficiently with diverse and global audiences. As part of my role, I also train and coach new and existing colleagues in the team, ensuring quality standards and performance targets are met. I participate in recruitment and internal process improvement projects, demonstrating my skills in data analysis and project management. I am passionate about continuous learning and professional development. My values are accountability, inclusion and collaboration, and my goal is to help our clients, the team and the company succeed.
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