Tatiana Omar

Bilingual Customer Experience Specialist - Canada @Johnson & Johnson MedTech

Markham, ON, CA

Value add through the tactical operations the Customer Logistics Representative will seek to deliver value to customers- The CLR\'s main objective is to build and maintain a strong and positive relationship with assigned customers- An increase in the number of orders sent electronically to Pharma- A reduction in errors that occur for customers submitting electronic orders- A decrease of the number of corrective docs (Credits/Debits and Returns) and of the cycle time of C/D issuance- CLR will act as an internal representation of the customer and will search for an optimized balance between Pharma capabilities/controls and customer expectations- Apply available information and reporting to measure efficiencies within the assigned customer portfolio- Enter orders in the system for customers belonging to the regional portfolio- Review orders for pricing, product availability, dating, discontinued items, payments terms and make any necessary adjustments- Respond to inquiries from internal and external customers; inquiries may be related to back-orders, order status, order amendments, etc- Ensure e-comm orders are monitored and that any discrepancies or blocks are resolved to allow for timely processing- Ensure that orders are processed in a timely manner through collaboration with Supply Planning, Distribution, and Transportation- Ensure all activities are performed in accordance with internal SOP\'s, WI’s to guarantee a compliant supply chain- Respond and capture service complaints according to internal procedures while ensuring customer satisfaction in a compliant fashion- Initiate the investigation as a result of a complaint and if applicable, initiate the process to issue C/ D- Responsible for creating and maintaining awareness with our customers of the Customer Care model offered to them.

York University

Bachelor of Arts (Coursework Completed), Linguistics

École Secondaire Pierre-Laporte

High School Diploma, Honours Classical Music

CEGEP Collège Ahunstic

Diploma of College Studies, Social Sciences