Tatiana Lima
Customer Success Manager @Popular Pays
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WORK HISTORY
Customer Success Manager @Popular Pays
Chicago, IL, US
Own and grow a portfolio of enterprise CPG clients, including Frito-Lay/PepsiCo, leading strategy, execution, and optimization of creator marketing programs from kickoff through post-campaign analysis.• Maintain a 4.6 CSAT rating, exceeding satisfaction benchmarks through proactive communication, strategic recommendations, and data-driven reporting.• Partner cross-functionally with Product, Sales, and Creator teams to onboard new SaaS clients, streamline campaign workflows, and identify upsell and renewal opportunities.• Led partnership initiatives with Meta, converting pilot programs into renewed long-term engagements and expanding platform adoption.Clients: Frito Lay Portfolio, Quaker, Bissell CA, WIX, Kellanova, Rhoback.
EDUCATION
Universidad de La Sabana
Bachelor’s Degree, Social Communication and Journalism
Universidad de La Sabana
Associate’s Degree, Communications Management and Strategic Marketing
Universitat Autònoma de Barcelona
Master's degree, Management of Public Relations and Communication Agencies
Fordham Gabelli School of Business
Global Gateway Program for PR Management, Public Relations Management
ABOUT TATIANA LIMA
As a Marketing professional specializing in Influencer Marketing, I embody an…
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