Tasneea al-Idrisi

Customer Service Representative - Specialized Cargo @MSC Mediterranean Shipping Company

Montreal, QC, CA

Performed over 45 transactions per day including the manual and electronic issuance of new bookings and amendments within the allotted turn time, while simultaneously responding to incoming calls and email inquiries to increase customer satisfaction- Collaborated with the logistics team to ensure the equipment availability for high-ticket specialized cargo bookings, as well as the compliance of Shipper Owned Containers and letters of indemnity while monitoring inventory levels for different container types- Cross-trained on the procedures and policies, both internal and industry-wide for standard, sanction, routing order, specialized equipment (reefers, flat-racks, open-tops and pharmaceutical grade containers), as well as hazardous bookings and adjustments- Actioned and monitored the approval process of Flexitank bookings on the DMIXS platform daily, submitted rail billing request and liaised between the Operations teams and the Freight Forwarders to ensure compliance with latest regulations- Successfully completed the MSC Maritime training and the International Maritime Dangerous Goods (IMDG) certification- Investigated and resolved booking issues through Manifest Correctors and executed mass rolls in response to vessel swaps- Assisted the specialized cargo customer service team and the door move team with inquiries on MS Dynamics and electronic amendment requests, as well as late gate requests, CN rail reservations and the issuance of Work Orders for truck haulage.