Taslim Arif

Experience

1. Associate Vice President Quality and Training

   Startek

   Mar 2022 — Present

   Managing multiple accounts with approx. total FTE size of The position is AVP managing Quality and Training for multiple business spread across multiple locations and domains i.e. Food Tech, E-commerce, Broadcasting, and Consumer Goods. Managing the entire life cycle of the customer – support, query resolution, sales through various channels, i.e Inbound, Chat, Outbound, Email, tickets etc.Managing Internal Audit & Compliance Management framework. Chartering annual audit plan across my accounts, organizing shared resources to conduct the audits, prepare formal audit report, report presentation, and managing businesses for closureEnsure manpower development as future resource for Quality and Training Department as well as develop internal resources for greater assignments. Develop and maintain conducive environment for the overall development of all team members. Evaluate performances of each one of them, counsel and motivate them for improved performance as well as appraise their past effort

Education

• Scholars Home Dehradun

  10+2, Physics Chemistry Biology English

• University of Allahabad

  Bachelor of Arts - BA, English Language and Literature/Letters