Tasha Nichols

About Tasha Nichols

Owner-Associate who effectively executes product related changes to improve operational efficiency and the customer experience. Ability to think creatively in order to overcome obstacles, and ensure that all product related tasks are completed timely. Proven ability to invoke a positive change management atmosphere across multiple business units. Provide leadership and guidance to my peers.

Experience

1. Vice President of Product Management

   Fiserv

   Jul 2019 — Present · Hagerstown, MD, US

   Lead the boarding organization, ensuring we are providing best-in-class products and merchant boarding experiences.• Employ a culture where my team feels empowered to drive change, and make a positive impact on the tools and relationships they support.• Prioritize deliverables based on key metrics that will improve the client experience.• Liaise with various business units to drive process improvements.• Developed strong working relationships with Client Relationships/Sales, Finance, Application Development and Client Delivery organizations to ensure successful implementation of product launches, enhancements and compliance updates.• Act as the primary negotiator between internal departments and clients to resolve issues.

Education

• Hagerstown Community College

  Associate of Science, Business Administration

• Penn State University

  Associate of Science (A.S.), Physical Therapist Assistant

  1996 — 1998

• Shepherd University

  Master of Business Administration (M.B.A.)

  2014 — 2016

• Mountain State University

  Bachelor of Science (B.S.), Organizational Leadership

  2006 — 2009

Skills

• Change Management
• Team Building
• Call Centers
• Project Management
• Business Process Improvement
• Business Analysis
• Program Management
• Call Center
• Vendor Management
• Customer Experience
• Leadership
• Relationship Management
• Salesforce.com
• Banking
• Process Improvement