Terri Ann Shambach

About Terri Ann Shambach

I’m a Lean Six Sigma Master Black Belt who genuinely loves helping teams work smarter, communicate better, and feel proud of the work they do. For over 30 years, I’ve supported military medicine and government organizations through change — guiding leaders and teams as they improve patient safety, streamline processes, and create systems that actually serve the people working inside them. I currently serve as the Quality & High Reliability / Improvement Sciences Program Director for Navy Medicine, where I’ve led regional improvement efforts across 19 medical commands, trained and coached thousands of Lean Six Sigma practitioners, and supported more than improvement projects that reduced cost, improved readiness, and strengthened patient care. My approach is practical, collaborative, and grounded in real human connection. I believe:People do their best work when they feel heard.Improvement is most successful when it’s simple and repeatable.And change is something we do with people — not to them.I specialize in:Facilitating process improvement projects (small or enterprise-wide)Coaching leaders and teams through changeStrategic planning & execution supportLean Six Sigma training, workshops & mentoringProject portfolio setup, tracking & sustainmentHigh Reliability & “Get Real Get Better” culture alignmentWhether I’m working with executives, clinical teams, or brand-new Yellow Belts, my goal is always the same: help people make their work easier, safer, and more meaningful.

Experience

1. High Reliability (Hro) Department Head Improvement Sciences Program Director

   Naval Medical Forces Atlantic

   Mar 2014 — Present · US

   Lead regional strategy and execution for High Reliability, Process Improvement (PI), Lean Six Sigma (LSS), Project Portfolio Management (PPM), and Knowledge Management (KM) across 19 Navy Medicine commands, supporting healthcare operations, patient safety, and enterprise readiness. Serve as senior advisor to leadership on continuous process improvement (CPI), change management, and strategic performance planning.Develop and implement standardized LSS training, policies, and program governance, enabling repeatable and measurable improvement outcomes. Train and mentor workforce (Champions, YB, GB, BB) and manage certification pathways—resulting in 2,900+ personnel trained and 400+ Green Belts / 25+ Black Belts certified. Lead, facilitate, and oversee CPI projects that improved workflow efficiency, reduced cost, strengthened patient safety, and enhanced operational reliability.Co-designed enterprise data and performance dashboards, standard operating procedures, and reporting tools enabling data-driven decision-making. Support strategic planning workshops, performance improvement initiatives, and continuous readiness efforts. Collaborate across DHA/BUMED to align GRGB, HRO practices, PPM systems, and enterprise improvement strategy.

Education

• University of Maryland, Baltimore (UMB)

  Masters of Science, Palliative Care

• Liberty University

  Master's degree, Human Services: Counseling and Business

  2013 — 2014

• University of Maryland University College - European Campus

  Associates, Management

  2001 — 2006

• Selinsgrove Area High

  Diploma, High School/Secondary Diplomas and Certificates

  1983 — 1986

• University of Maryland Global Campus

  BS, Management

  2006 — 2007