Tasha Youssef
Customer Success Manager @ WP Engine | Enhancing Client Relationships
- Role
- Customer Success Manager at WP Engine
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Tasha Youssef
As a goal-driven professional with experience in recruiting, customer service, and marketing, I have developed a keen understanding of what it takes to deliver exceptional results. I am passionate about marketing, content creation, and strategic thinking, and I have strong skills in tools such as Adobe Creative Suite and Canva to create impactful visuals and designs. Collaborating with others to achieve shared goals is one of my core strengths. My aim is to leverage my skills and expertise to help organizations create meaningful change and make a positive impact in the world!
Experience
Customer Success Manager
Oct 2025 — Present · Chicago, IL, US
Manage relationships across a $15 million ARR customer portfolio-Lead all messaging changes for the CS team, including a value-based messaging refresh, leading to a growth in average MRR saved from $13,287 to $20,329 (53% increase)-Won Winner’s Circle - top North America CSM in my first full year at the company, reflecting performance in retention and business impact-Leverage Salesforce and Gainsight to analyze customer behavior, forecast churn, and surface actionable insights during weekly reviews of $1K+ at-risk revenue-Serve as the lead trainer and develop onboarding materials for incoming CSM’s and contractors-Partner cross-functionally with Sales, Marketing, and Product Marketing to identify upsell opportunities and support a marketing campaign leveraging web data from the top sites-Create visualizations to easily highlight plan differences for both technical and non-technical audiences, reducing churn and improving customer understanding-Conduct downgrade, escalation, and business review calls to uncover business context, minimize churn, and de-escalate upset customers-Facilitate contract negotiations for renewals and transitions to annual commitment solutions-Work with Technical Account Managers and Support Engineers to assist customers in troubleshooting technical issues and optimizations-Collaborate with billing and finance teams to apply special discounts and ensure all invoice changes are processed in a timely manner.
Education
The Ohio State University
Bachelor of Arts - BA, Psychology
2018 — 2021
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