Tasha Hoskins

About Tasha Hoskins

I specialize in the intersection of product logic, user experience, and technical communication. Whether I am analyzing product health as an analyst, designing a user journey as a UX designer, or architecting a knowledge base as a content strategist, my goal is the same: to make complex systems intuitive and scalable.With over 8 years of experience in high-growth SaaS and Fintech, I have a proven track record of bridging the gap between technical constraints and user needs. At Upgrade, Inc, I led the overhaul of a 500+ article knowledge base, acting as a Product Operations lead to establish a source of truth that improved team velocity and product transparency.My background in UI/UX Design from Springboard allows me to apply human-centered design and information architecture to untangle complex operational challenges. I don\'t just write documentation or analyze data; I design the systems that make products work better for people: Synthesizing inputs from technical and financial stakeholders to optimize roadmaps and manage backlog health. & : Leveraging 700+ hours of hands-on design thinking to solve complex usability and workflow problems. & : Building document change management systems and standardized operational frameworks for regulatory environments: Designing Jira and Confluence workflows that serve as a strategic force multiplier for engineering and product teams.I am driven by the challenge of translating complexity into clarity.

Experience

1. Co-founder

   Helping Hands Tech Solutions

   Jan 2026 — Present · Scottsdale, AZ, US

   Content Strategy & Education: Launched and manage a weekly educational blog, translating complex cybersecurity and technical topics into accessible,\"jargon-free\" guides for non-technical users.SEO & Audience Growth: Utilize SEO best practices in long-form content to drive organic traffic and establish Helping Hands as a trusted local authority.UX Design & Web Management: Designed and built the company website, prioritizing accessibility for seniors and intuitive navigation for digital beginners.Marketing & Social Media: Manage multi-channel digital marketing efforts, leveraging blog content to engage the Scottsdale and Phoenix communities on social platforms.Operations & Customer Success: Oversee end-to-end customer inquiries and onboarding, maintaining a patient, human-centered approach to technical troubleshooting.

Education

• Lewis-Clark State College

  Sport Administration, Business/Kinesiology

  2008 — 2012

• Springboard

  UI/UX Design Career Track Certificate, UX Design