Tasha Horn

Customer Service Enablement Manager @Varo Bank

Ogden, UT, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2022 — Present

Customer Service Enablement Manager @Varo Bank

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Collaborated across the enterprise to lead the operational rollout of Zelle to our customers and contact center, netting 50 million dollars in revenue • Partnered with product teams to advocate for the voice of the customer driving down contacts and complaints across 15+ contact types • Co-created and established a formal product development and operational readiness process for 2023 to drive efficiency, improve contribution margin and customer satisfaction

SKILLS

TrainingHuman ResourcesInventory ControlMentoring New HiresTeam BuildingTime ManagementHiringHiring PersonnelEmployee EngagementLeadershipTalent ManagementOrganizational EffectivenessExecutive Office AdministrationCustomer ServiceAnalytical SkillsOperational ExcellenceEmployee RelationsManagementAccountabilityBusiness Process ImprovementTeam LeadershipPayrollMerchandisingRetailProfitExpense ManagementProcess ImprovementStore ManagementDriving ResultsEvent Planning

ABOUT TASHA HORN

I am passionate about making a difference in people\'s lives.\"The greatest good you can…

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Tasha Horn — Customer Service Enablement Manager at Varo Bank in Ogden, UT, US | Unifers