Tasfiq Ahmed

Client Service Representative @CIBC

Essex, ON, CA

As a Client Service Representative at CIBC, I specialized in delivering exceptional customer service by efficiently managing financial transactions for an average of 80 clients daily with 100% accuracy. My responsibilities included processing deposits, withdrawals, wire transfers, bill payments, and online banking setups, ensuring seamless operations while fostering trust and satisfaction. I actively guided clients on digital and self-serve banking options, assisting approximately 30 customers weekly in adopting convenient solutions. By maintaining accurate customer profiles and adhering to compliance regulations, I safeguarded the privacy of over 500 accounts. My proactive approach and ability to identify client needs resulted in a 15% increase in upsell conversions, recommending tailored financial products and services. Additionally, I collaborated with team members to meet branch objectives and implemented innovative ideas that reduced transaction errors by 30%. With strong skills in problem-solving, digital literacy, and customer engagement, I consistently enhanced customer satisfaction and contributed to branch success.

Ideal School and College

S.S.C

University of Windsor

Master of Management

Notre Dame College

H.S.C

University of Dhaka

Bachelor of Business Administration (BBA)