Taryn Lhussier
Customer Onboarding Project Manager for Workvivo
- Role
- Customer Onboarding Project Manager at Workvivo By Zoom
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Customer Onboarding Project Manager
Jul 2023 — Present · Boston, MA, US
Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding processDeliver projects following the Workvivo Customer Experience Implementation methodologyProactively manage multiple customer projects within scope and scheduleEngage and manage key customer stakeholders throughout the implementationDeliver high customer satisfaction with every interactionFirst point of contact for all aspects of your customer during OnboardingDeliver training workshops and presentations to the customer in person / via video conferencing platformTrain and educate customers on how to effectively use Workvivo features and capabilities to meet their goals, advise and impart best practices at customer touch pointsCommunicate with customers appropriately and manage expectations to ensure that the project is a successCarry out continuous self-learning on product features to remain up to dateDevelop and enhance documentation as required for successful rollout of the Workvivo productEnsure smooth transition of the customer to Customer Success team post deploymentSustain focus on continuous improvement, participate in internal projects to optimize processes and product offeringsCollaborate closely with the Product team - act as ‘voice of the customer’ and translate customer feedback into product insights and strategy
Education
Alvirne High School
Diploma, Health Occupations
2006 — 2010
Plymouth State University
Bachelor of Science (BS), Developmental Psychology, Applied Linguistics
2010 — 2014
Skills
- Retail Sales
- Merchandising
- Social Networking
- Data Entry
- Group Therapy
- Microsoft Word
- Microsoft Excel
- Powerpoint
- Retail
- Adolescents
- Teamwork
- Loss Prevention
- Social Media
- Fashion
- Event Planning
- Microsoft Office
- Sales
- First Aid Certified
- Customer Service
- Cash Register
- Time Management
- Cashiering
- Pricing
- Training
- Customer Satisfaction
- Leadership
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