Taryn Esperas
Employee Experience | Experience Management | Strategist | Leader
- Role
- Customer Experience Strategist and Activist, Cisco Services, Cisco Customer Experience at Cisco
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About Taryn Esperas
As a Customer Experience practitioner, strategist and transformist, I obsess over…
Experience
Customer Experience Strategist and Activist, Cisco Services, Cisco Customer Experience
Jul 2016 — Present
Focused digital Customer Success transformation through marrying lifecycle progression business models and maturing the CX practice. Provides thought leadership, strategy, methodology and frameworks for Research / Voice of the Customer, Measurement, Governance, Design Thinking and Culture initiatives. Assures programs are transforming our Customer’s experiences and maturing our competency in CX management.
Education
Santa Clara University
BSc
1993 — 1997
Skills
- Process Improvement
- Management
- Metrics
- Forecasting
- Vendor Management
- Cloud Computing
- Cross-Functional Team Leadership
- User Experience
- Voice of the Customer
- Leadership
- Project Management
- Business Process Improvement
- Software Project Management
- Customer Experience Analysis
- Enterprise Software
- Customer Experience Design
- Integration
- Product Management
- Customer Experience Transformation
- Business Analysis
- Analysis
- Experience Design
- Saas
- Program Management
- Sdlc
- Business Process
- E-Commerce
- Customer Experience
- Voice of the Customer Analysis
- Design Thinking
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